SagisSense™ Knowledge Transfer

 

When key leaders and experts leave an organization, they often take years of wisdom and intelligence with them. Organizations risk significant disruption and failure as they try to replace this knowledge.

In partnership with Albert Linderman, PhD of Sagis Corporation, Dendros uses a proprietary, research-based knowledge transfer process, SagisSense™, to preserve and transfer critical knowledge in leadership transitions. In addition to documenting and transferring knowledge, this efficient and cost effective process produces lower on-boarding costs, faster startup time, less disruption and improved performance.

Many knowledge discovery methods do not dig deep enough to reach the most valuable knowledge. Asking a long-time executive to “write down” what they know generally yields only confusion. Consequently, leaders of organizations and communities make decisions or create collaborations using limited information.

Drawing from the communication sciences, most notably Brenda Dervin’s Sense-Making Methodology, Paulo Freire’s Critical Pedagogy, and Peter Senge’s Systems Thinking, Sagis created proprietary methods that systematically surfaces people’s deep knowledge and mental models.

When this knowledge is articulated, it leads to a number of helpful outcomes. Related to leadership transitions, it allows this knowledge to be represented and transferred, both to the new leader as well as within the organization. These “deep smarts”, accumulated over years of work and typically embedded in the subconscious, are often the most valuable business knowledge and of tremendous competitive advantage. Remarkable insights are surfaced and articulated with this approach.

Use of the SagisSense™ process is beneficial in:

  • Senior leadership transition

  • Key personnel transitions, particularly when losing a person with specific expertise and/or technical knowledge

  • Harvesting a founder’s wisdom and intelligence

  • Eliciting deeper intelligence from a group

  • Documenting insights in business strategy, program or policy design